A Look at Apple's Handling of Customer Emails to Executives as Tim Cook Takes Charge (Eric Slivka/MacRumors)

Eric Slivka / MacRumors:
A Look at Apple’s Handling of Customer Emails to Executives as Tim Cook Takes Charge  —  Steve Jobs has been famous for his willingness to interact with customers via email, issuing terse and sometimes surprisingly candid answers to users’ questions and complaints on occasion.

Source:A Look at Apple's Handling of Customer Emails to Executives as Tim Cook Takes Charge (Eric Slivka/MacRumors)

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