Apple Acknowledges Studio Display Speaker Problems


Apple Studio Display

Apple has reportedly acknowledged that the company’s $1,599 Studio Display is experiencing audio-related issues, which include cutting out, audio playing at a high speed, distorted audio quality, and choppy playback, according to a report by MacRumors.

In a memo sent to authorized service providers and obtained by MacRumors, Apple acknowledges the problem with Studio Display and suggests a temporary fix.

“Apple says that customers facing issues should unplug the Studio Display from power, unplug any accessories or devices connected to the display, wait ten seconds, then reconnect the Studio Display to power,” reads the report.

Thankfully, the company describes the problem as a software issue, and not a faulty hardware issue. According to Apple, the speaker issue can be addressed in an update to Studio Display’s software.

The issues experienced with the premium Studio Display are surprising considering that Apple claimed that the speaker was the highest-fidelity speaker system it had ever created for Mac with four “force-canceling woofers” and two “high-performance tweeters”, along with the microphone and camera.

Apparently, the issue seems to be “relatively widespread” affecting hundreds of customers with a multitude of users reporting issues across Apple’s Support Pages (1,2,3,4,5), Twitter, and MacRumors own forums (1,2,3) looking for a permanent solution.

One user complained:

“For the last month or so, the speakers on my Studio Display have been broken. Whenever I start playing music (or any other audio), it works for a few seconds and then cuts out.

“Audio gets choppy and eventually just cuts out completely. Rebooting the Mac doesn’t help. You literally have to power cycle the entire Studio Display(s). Happens about every 5-6 weeks for me it seems.

“The audio on my Studio Display fails intermittently. The only way I can get it to work again is to unplug the display overnight. That resets the display and resolves the problem temporarily. Until the next time.”

While the other user complained:

After hours with Apple support and trying all kind of things to isolate the issue, it occurred to me that we did EVERYTHING except…

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