Apple, Google and Microsoft devices are hardest to fix, report says
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If you want a laptop that lasts, a new report suggests you might want to opt for Dell instead of an Apple Mac.
Despite selling some of the most expensive devices on the market, an investigation has found that Apple devices are hardest to fix, followed by Google and Microsoft.
Apple’s MacBooks were twice as difficult to open up and repair as the cheaper options sold by Dell, which was found to have the most repairable laptops.
In the smartphone category, Apple’s iPhones ranked lowest for ‘repairability’, while Motorola – best known for its retro flip phones – ranked highest.
Apple recently introduced a self-repair service to customers in the UK, although it’s been criticised for being too complex and having ‘disastrous’ results.
For the report, each device maker was given a grade ranging from A plus to E minus like a school report card. Apple ranked lowest in both the laptop and smartphone category
For laptops, Dell ranked top with a B+, followed by Asus, HP, Acer and Lenovo. In smartphones, Motorola was top, followed by Samsung, Google and lastly Apple
The new investigation was conducted by the Public Interest Research Group (PIRG), a US non-profit organisation and part of ‘right-to-repair’ movement, which pressures tech giants to make devices easier to fix and help reduce e-waste.
‘Manufacturers are improving but are not yet good enough,’ said Lucas Gutterman, director of the ‘designed to last campaign’ at PIRG, in a blog post.
‘Repair scores like this provide important information for consumers so they can make the best purchasing choices for their budget.
‘It’s ridiculous to spend so much on expensive tech which is disposable.
‘We have been calling for better access to the parts, tools and information needed to repair modern devices.
‘Companies should do more to design their products to last.’
MailOnline has contacted Apple, Google and Microsoft – which have a collective market worth of nearly £6.1…
