Apple Is Tops When It Comes to Computer Tech Support

According to the latest Consumer Reports reader survey, Apple tops the list of brand-name computer manufacturers for the quality of its tech support, far surpassing other large companies. The report points to “ease of contacting staff, clarity of advice, technical knowledge, patience, and time for follow-up” in the phone and online support areas. Service at the Genius Bar rates equally highly. In addition, Apple improved on its own scores from last year’s survey.
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