Apple, Microsoft, and Google score worse than competition in new right-to-repair study

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 (Getty Images/iStockphoto)

(Getty Images/iStockphoto)

Phones and laptops made by Apple, Microsoft, and Google are harder to repair than those of their competitors, a new report states.

Released by the US Public Research Interest Group’s Education Fund, the report creates a scorecard for the most popular phone and laptop manufacturers.

Microsoft and Apple’s laptops score a D, as did Google’s smartphones, while Apple’s iPhone’s received a failing grade. Samsung came out best of the major tech giants for their smartphones, receiving a C; however, Dell, Asus, Lenovo, Acer, and HP all received higher marks for their laptops, while Motorola scored higher for its phones.

In order to grade manufacturers, the US PIRG Education Fund partnered with iFixit to use French repair scores across 187 devices. The grades reflect the ability to get access to repair materials and a company’s record of lobbying against Right to Repair legislation.

“Dell ranked highest for the ease to disassembly, despite Lenovo recording the best overall scores in the French index. Microsoft devices are much more physically repairable than their French scores might lead you to believe”, Nathan Proctor, senior right to repair campaign director, wrote, but added that access to Microsoft’s parts and documents were limited, lowering its score.

“Apple lost the greatest number of points for their active lobbying against Right to Repair and support for other trade groups who are most visible in opposition, with Microsoft also losing points for direct lobbying.”

For smartphones, Apple and Google were marked down “due to their engagement in opposing repair-friendly legislation”, while Samsung and Motorola’s A series and Moto range, respectively, scored higher.

““We recognise that repairability is an important issue for many consumers, and we’ve been working to improve this process for our products in a way that is safe and reliable. We’ve designed our products with repairability in mind, and we continue to expand our repair services for customers”, Google said in a statement.

“This is an industry-wide effort that requires collaboration with industry partners, regulators, and state and national lawmakers to…

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