How to get a Beats headphones repair through Apple support

  • Apple will replace or repair Beats headphones that have incurred accidental damage, have battery issues, or have certain missing parts.
  • Service costs depend on what Beats product you have, your issue, and whether or not you have AppleCare Plus or another warranty.
  • To make a service request, you’ll first need to call or start an online chat with an Apple support representative.

It’s a bummer if your Beats headphones break. However, depending on the issue you’re having and your coverage by warranties or AppleCare Plus, you can get your headphones repaired or replaced in just a week or two.

How to get a Beats headphones repair

Here’s what you can send in for a repair with Apple, how to make a service request, and how much it will cost.

What you can send in for repair

Apple will service a variety of issues and parts related to Beats headphones. This includes accidental damage, lost or missing items (like a Powerbeats Pro earbud or charging case), and battery failures (due to defects or wear through regular use).

To find out if your particular Beats issue qualifies for repair, you can follow the steps and prompts below to make an appointment or service request through Apple support.

How to make an appointment or service request with Apple for a Beats headphones repair

  1. Go to the Apple Support page.
  2. Click the “More” icon with Apple’s logo.

    graphical user interface, application

    © Abigail Abesamis Demarest/Insider

  3. Select “Beats by Dre.”

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    © Abigail Abesamis Demarest/Insider

  4. Click the box that best describes the issue you’re having.

    © Abigail Abesamis Demarest/Insider

  5. Click “Call to Arrange a Repair” or “Chat to Arrange a Repair.” Alternatively, you can set up an Apple Genius Bar appointment to receive in-person tech support.

    graphical user interface, application

    © Abigail Abesamis Demarest/Insider

  6. If you selected the call option, enter your information to have Apple Support call you, and click “Continue.” If you selected the chat option, enter your information to start a chat session with an Apple Support representative, and click “Continue.”

Costs and time needed for Beats repair

If you send in your Beats to Apple, the company estimates that service will take 3 to 10 business days from the day…


Apple’s Quiet War on Independent Repairmen

In the past, a Goliath’s strength would be gauged in height measured in cubits, the brass of the helmet, the coat of mail with a weight in thousands of shekels in bronze and a spear’s head weighed in hundreds of shekels of iron. Nowadays, a Goliath corporation can just hire another Goliath, such as the law firm Kilpatrick Townsend, with its 650 lawyers and 19 offices in North America, Europe, and Asia. The firm boasts that “5 of the 10 world’s most valuable brands turn to Kilpatrick Townsend to grow and defend the value of their products and businesses.” One of those “5 of the 10 world’s most valuable brands” was interested in a video made by YouTuber Louis Rossmann.

When Rossmann was contacted by Kilpatrick Townsend on behalf of Apple he felt as if the grim reaper was knocking at his door. An owner of a small business, an Apple devices repair store, a few years back Rossman had started a YouTube channel to cover all things that interested him: Apple device repairs, business advice, personal advice, and occasionally, though more so of late, social or political commentary. The video that had gotten the attention of Apple was one in which Rossmann had showed a schematic of an Apple device and proceeded to show his viewers how they could fix their own device if they faced the same issue. For Apple, the act of showing the schematic on YouTube was a violation of its intellectual copyright. They wanted Rossmann to quietly make the video disappear. Rossmann hired a lawyer, and the lawyer advised that the request was sensible, there was no lawsuit, and thus the reasonable thing was to comply; besides, a genuine effort had been made to butter up Rossmann—the word came that both Kilpatrick Townsend and Apple liked his work. Rossmann thought about the option that he was given. Then he fired his lawyer.

The arrival of Kilpatrick Townsend gave Rossmann another push to get more involved in the Right to Repair movement. Right to Repair is a nationwide effort that aims to use legislation to return to consumers the choice of where and how to fix devices they own. Rossmann argues that what is going on now would be unthinkable just a few decades back. Corporations back then…


Apple out-of-warranty repair program an ‘improvement’ for consumers, but business holds concerns | The Canberra Times

news, act-politics, apple, right to repair, broken, iphone, shane rattenbury

Apple’s new program to allow more out-of-warranty phone and computer repairs is hoped to boost choice for consumers and has been heralded as a step in the right direction to end the cycle of replace, not repair. However, not all business owners are convinced by the tech giant’s Independent Repair Provider Program. The program, open to all Australian businesses, will allow them to sign up to access Apple parts, tools and training to do out-of-warranty repairs on phones and computers. ACT Consumer Affairs Minister Shane Rattenbury welcomed the initiative as a step forward for the right to repair movement he has been championing for years, which aims to promote the creation of quality products which can be repaired rather than replaced. “This is an improvement on the previous situation, where consumers were locked out of repairing their products because manufacturers don’t allow third parties to repair them,” he said. “The ability for local businesses to get access to parts directly from the manufacturer is a win for ‘right to repair’ … and the ACT’s goals for sustainability. “This will allow small businesses to break into a market previously dominated by bigger companies and provide greater consumer choice.” Mr Rattenbury acknowledged the limitations of the “Apple-controlled regime” and said he was not aware of how it would limit third-party repairers. Zeal Moses runs a dedicated iPhone repair store, Custom Iphones, and said while the program would provide customers more choice, it would corner businesses into using Apple parts. He currently sources third-party parts for repair from a Sydney stockist. He said the parts were cheaper and often sourced from the same manufacturers as Apple. Mr Moses was concerned the program would be “invasive” to third-party repair stores like his. The Productivity Commission launched an inquiry into the right to repair in November. The inquiry is focused on consumers’ ability to repair goods and access services at competitive prices. More than 143 submissions have been lodged so far. “My hope is that a detailed examination by the Productivity Commission will allow the…


Twin Cities PC Repair Reports on a Surge of New Computer Repair Customers from West St Paul and the Southern Part of the City Proper – Press Release

Twin Cities PC Repair, a computer services company based in Eagan, Minnesota, is happy to report that they have recently experienced an interesting surge in new customers from West St Paul and the southern portion of St Paul proper. They were intrigued by this development because they mostly serve those places that are closest to Eagan, such as Eagan, Mendota Heights of Dakota County, and Apple Valley. The company considered the sudden increase in West St Paul computer repair customers to be an interesting development and surmised that it was likely the result of word of mouth from people who have been satisfied with the quality of the service that they received.

Patrick Jensen, owner of Twin Cities PC Repair, says, “We found the surge in new customers from the said area to be interesting but we were not really surprised. We take pride in the quality of our service and are pleased to serve an ever broader section of the metro area. Twin Cities PC Repair is dedicated to providing the best customer service and computer repair available to you. When your laptop, PC or Mac needs repairing, you won’t have to worry for long! Our technicians are skilled in dealing with all computers and gadgets whether you need home or business computer repairs.”

Owner Patrick Jensen

The repair of desktop computers is one of the specialties of Twin Cities PC Repair. When the problem with the PC has to do with software, they may be able to provide the required service remotely. This is important, especially when there is still a pandemic such that people would want to minimize instances where they need to go out of their homes. Various problems with the PC can be handled by Twin Cities PC Repair. These include: a noisy computer, failure of the OS to start, a computer that won’t turn on, a computer that is too slow, a keyboard/printer/mouse that doesn’t work, computer freezes and restarts, and having a blank screen.

They also have a custom computer service. They want to encourage people who need a new computer to go for a custom-built computer because it has several advantages. First and foremost is that the user gets to have a computer that is well-matched and suited to what he or she really wants to do….


HP, Apple, and other tech giants want to control who can repair devices — here’s why

HP and Apple are among the tech giants fighting against a “right to repair” bill in Nevada. TechNet, a trade group that lobbies for HP, Apple, Honeywell, and other manufacturers of devices, strongly opposed the right to repair legislation in a committee hearing in the Nevada Legislature on Monday. A report from the Associated Press runs through the highlights from the hearing (via iMore).

The hearing in the Nevada Legislature centers around if the government should require companies like HP and Apple to provide access to parts and schematics to independent shops. This would be in contrast to only sharing these with authorized dealers.

Right to repair bills are currently under consideration in 25 statehouses, as highlighted by the AP. They are based in part on an initiative that passed in Massachusetts last year.

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The proposed bill in Nevada would apply to consumer electronic devices worth less than $5,000, which applies to almost all consumer phones, tablets, and computers.

Assemblywoman Selena Torres argues that the right to repair devices will help organizations maintain equipment:

Early in the pandemic, a nationwide laptop shortage left millions of students unprepared for virtual learning. As an educator I saw firsthand how families struggled to share one device with several school-aged children. The right to repair will give schools and other institutions the information they need to maintain equipment and empower the refurbished computer market, saving taxpayer dollars and improving digital access.

TechNet’s regional executive director Cameron Demetre argues that “unvetted third parties” having access to people’s devices creates “the potential for troubling unintended consequences, including serious adverse security, privacy and safety risks.”

As a counter to Demetre’s point, repair businesses have asked how fixing a battery or the buttons on a smartphone creates a security risk.

“It’s changed from being able to do anything you want to repair your computer or printer to ‘You can’t do anything now,’ said Technology Center in Sparks’ Curtis Jones. “Everything’s changed to being disposable or impossible to…