iPhone “performed well in exceeding customer expectations”

In leading the J.D. Power survey, “iPhone did particularly well in ease of operation, physical design and handset feature factors,” explains Shawn Brown (slashgear.com). Brown quotes Kirk Parsons, Senior Director of for J.D. Power, who said that ‘by making basic applications and features easy to use and providing functionality in a thin, lightweight device, Apple has performed well in exceeding customer expectations.”

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