iPhone Tops J.D. Power Smartphone Customer Satisfaction Surveys

Dan Moren (macworld.com) reports that the iPhone has maintained its “head-of-the-class standings” in the latest J.D. Power & Associates customer satisfaction studies and that “its lead has only grown more dominant in the latest numbers.” Writes Moren: “In the consumer market, Apple scored 811 points out of a possible 1000, handily besting the industry average of 765. On the business side, Apple’s lead was equally impressive. The company scored an 803-point ranking, 79 points above its second-place rival, RIM’s BlackBerry.”

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