MacBook butterfly keyboard settlement: What to know


More than 750,000 people who got ineffective keyboard repairs for certain MacBooks sold between 2015 and 2019 may be eligible for a payment.

Some MacBook owners received emails or postcards in December and January notifying them of a settlement. It said that if you bought a MacBook between 2015 and 2019 that was equipped with a “butterfly” keyboard, you might be eligible for a payment.

All of the breakout Google searches for MacBooks over the past month have been about this settlement, as people seek out more information.

THE QUESTION

Is there a settlement for MacBooks with keyboard issues?

THE SOURCES

THE ANSWER

This is true.

Yes, there is a settlement for MacBooks with keyboard issues.

WHAT WE FOUND

According to the settlement’s website, a lawsuit alleged that Apple sold MacBook laptops with defective “butterfly” keyboards between 2015 and 2019. These were keyboards that used an “Apple-designed butterfly mechanism” that Apple claimed was “40% thinner than a traditional keyboard scissor mechanism yet four times more stable.”

But these keyboards had a host of problems, the settlement website claims, which caused characters to repeat unexpectedly, letters or characters to not appear and/or keys to feel “sticky” or not respond in a consistent manner.

The lawsuit, filed July 2020, alleges Apple knew about these defects and continued to sell MacBooks with these keyboards without informing customers of their potential issues. It adds that when Apple opened up its Keyboard Service Program to repair such keyboards for free in 2018, the repairs were inadequate and the keyboards’ problems would persist even after the repairs.

This settlement…

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