Patent Issued for System, Method, Apparatus, And Computer Program Product For Providing Mobile Device Support Services (USPTO 10,939,266)


2021 MAR 11 (NewsRx) — By a News Reporter-Staff News Editor at Insurance Daily News — According to news reporting originating from Alexandria, Virginia, by NewsRx journalists, a patent by the inventors Hurst, Cameron (Asheville, NC); Saunders, Stuart (Lakewood, OH), filed on June 21, 2019, was published online on March 15, 2021.

The assignee for this patent, patent number 10,939,266, is Assurant Inc. (New York, New York, United States).

Reporters obtained the following quote from the background information supplied by the inventors: “As computing technology has continued to advance at a rapid pace, usage of mobile computing devices has become virtually ubiquitous amongst consumers of all socioeconomic classes. Today’s mobile computing devices, including smartphones, tablet computing devices, and the like, possess power and capabilities previously only available on the most powerful personal computers. In particular, many mobile computing platforms, such as Apple iOS.RTM., Android.RTM., Windows.RTM. Phone, Blackberry.RTM., and the like now enable users to install a variety of applications on their mobile devices. While in some cases these applications may be curated through application stores, quality and integrity reviews of applications available from application stores may not be able to fully guarantee the safety and interoperability of mobile applications. Further still, in many cases, users may download and install applications on their mobile devices from sources other than curated application stores. As such, the quality and relative safety of using some mobile applications is in question.

“Additionally, as mobile computing devices approach the same processing power and capabilities as personal computers, the phenomenon of taking a factory fresh device that works as advertised and turning it into a device that performs poorly is occurring with increasing frequency. In this regard, users can load too many, badly behaving or malicious applications and turn their previously working device into a device that appears to be failing. As another example, users may install a combination of applications that are not compatible with each other such that device performance…

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