The future of smartphone repairs is self service: Google follows the Apple and Samsung model

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Google self repair service with iFixit Source: Google

Google recently announced that it would soon join the growing number of companies offering more consumer-friendly ways to service and repair smartphones and other devices. Google will join iFixit to offer replacement parts and tools, such as screwdriver bits and spudgers, for devices going back as far as the Google Pixel 2 series.

Google announced the news in a blog post, and said that it’s working with iFixit to “easier for independent repair professionals and skilled consumers with the relevant technical experience to access the genuine Google parts they need to repair Pixel phones. ”Microsoft and Samsung also teamed up with iFixit recently to offer repair guides, official accessories, and tools to consumers to repair their own devices. Apple was also one of the first companies to offer a more consumer-friendly approach by offering spare parts, manuals, and tools to their customers.

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Google says that users will be able to purchase spare parts for “common Pixel phone repairs”, including “batteries, replacement displays, cameras and more.” Parts will be available on iFixit’s website individually, or in iFixit Fix Kits, including other useful tools such as screwdriver bits and spudgers. The repair self-service will be available later this year in the US, UK, Canada, Australia, and EU countries where Pixel is available.

Google Pixel 2 XL teardown by iFixit

Those who don’t wish to repair their devices will be able to get professional help by using authorized repair services from independent partners such as uBreakFix, which has more than 750 locations in the US, and Canada. Google also says that it has similar partnerships in Canada, Japan, and the UK. It’s worth noting that “Pixel repair options are available in all countries” where Pixel devices are officially available.

The company then reiterated its goals to make 100% of Google hardware products out of recycled materials, and go fully carbon-neutral for shipments of Google hardware, which is a great start. Google also mentioned that the Pixel 6 series would receive five years of security updates, and it will provide five years of automatic…

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